• Speak to an Expert
  • 919-231-3990

2GIG GC3 - Radio Not Responding

2GIG GC3 – Radio Not Responding

Seeing a Radio Not Responding or Dual-Path Communication (cellular) error? The following steps will help resolve this.

Tools Needed: Small Phillips-head screwdriver

1. Ensure system is disarmed

2. Unplug transformer

3. Loosen set screw on bottom of panel (does not come out all the way)

4. Remove panel from wall by pulling on bottom 2 corners

5. Hang panel from wall mount with white strap

6. Disconnect panel battery

7. Let sit for 20-30 seconds

8. Plug battery back in, making sure wire is tucked into the panel

9. Remount panel to wall mount (hook from top and swing down, then clip into place)

10. Plug transformer back in

11. Wait 2-5 minutes

12. At the Home screen, tap System Settings

13. Enter the 4-digit master code

14. Scroll down to and then select Cell Radio Swap

15. Press Start Radio Test

16. Once panel shows “Successful”, press Done, then press the back arrow

17. Tighten set screw